Refund Policy

We want you to be completely satisfied with your purchase. You can return your product to us if you are not completely satisfied, and we will either repair or replace it, or credit your account, subject to the terms below.

Please note that certain parts of this Policy do not apply to products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging / shop soil.

As this Policy forms part of the Pick 'n Gift Terms and Conditions, words defined in the Terms and Conditions have the same meaning in this Policy, unless indicated differently in the context. This Policy is not intended to limit your statutory rights in any way.

We understand that sometimes you may have a change of heart. If you no longer want a product you purchased, you can return it under the following conditions:

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• Notification: You must notify us within 10 days of receiving the product.

• Condition: The product must be unused, undamaged, and in its original packaging, with all seals intact and labels/stickers attached (excludes shop-soiled deals).

• Complete Return: All parts and accessories must be included and returned with the product.

• ​Must be an unbranded / not personalised product

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Please note that the cost of return shipping is the consumer's responsibility. Ensure the product is repackaged securely, as any damages incurred during transit may affect eligibility for a refund.

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Once we receive the product, it will undergo an inspection. After validation, we will either replace the product, issue a refund, or provide a coupon, based on your preference. Please note that at our discretion, a handling fee of up to 10% may be applied. This process may take up to 7 days to complete.

Pick 'n Gift makes use of an accredited and sufficiently secure payments platform. All payments are made through a third party service provider that complies to accepted technological  standards and the consumer agrees that Pick 'n Gift, it directors or representatives cannot be held liable for loss or damages suffered as a result of transactions with or through this supplier. 

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Any uncollected goods will be considered abandoned after 2 weeks and will attract a storage fee of R10 per day. The fee will be deducted from the value of the goods which will be resold to recover the storage fees. Customers are advised to collect their goods promptly to avoid any additional fees or loss of their items.

Products need to be inspected and Pick 'n Gift to be notified of any damaged or incorrect products within 48 hours of receipt of the product. Photographs of damages to be sent to Pick 'n Gift prior to arrangement of collection. The product is to be repackaged suitably for return, as damages caused during transport may result in a decline to refund or attract a levy where applicable. Please ensure that all parts and accessories are included, as these will need to be returned at your own cost if not returned with product. We shall arrange collection of the product. Upon completion of return validation and product inspection we shall replace the product, refund you or issue a coupon as per your election. This process may take up to seven (7) days to complete.

We want you to receive defect free products of good quality in good working order.  The following are considered not to be defects and will not entitle you to a return.

• Faults resulting from normal wear and tear;

• Damage resulting from:

• Negligence, user abuse or incorrect usage of the product;

• Electrical surges;

• Sea air corrosion;

• Inadequate care for the product;

• Alterations or additions to the product;

• In instances where the details and specifications of the product, were accurately described on the Website and commonly fit for its intended purpose, does not suit you.

• Where the consumer has been made aware of specific defects and the consumer agreed to receive the goods in that condition.

We are unable to accept returns of UV resin, epoxy, silicone molds, inks, edging creme, wood burn gel or any other liquid products we may sell.

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Should your product be defective, Pick 'n Gift needs to be notified as soon as reasonably possible. The product is to be repackaged suitably for return, as damages caused during transport may result in a decline to refund or attract a levy where applicable. We shall arrange collection of the product. Upon completion of return validation and product inspection we shall repair or replace the product, refund you or issue a coupon. This process may take up to seven (7) days to complete.